How can we help you today?
Find quick answers below, or reach out to our friendly support team and we'll get back to you within 24 hours.
support@groceryliss.comFrequently asked questions
How do I add an item to my list?
Tap the + button on your list, then search by name or scan a product barcode. It's added to your list instantly, sorted by category.
How do I share a list with my family?
Open any list, tap Share, and invite people by email. Everyone can view the list and check items off together in real time.
Can I use Grocery LISS without an internet connection?
Yes. Your lists are available offline, and they sync when you're back online. Perfect for stores with spotty signal.
Will my lists sync between my phone and tablet?
Yes, as long as you're signed in with the same Grocery LISS account, your lists and preferences sync across all your devices.
Is my data private?
Absolutely. We never sell your data, and your lists and preferences are kept secure. Learn more in our Privacy Policy.
How do I cancel my Premium subscription?
Cancel anytime from your App Store or Google Play subscription settings. You'll keep Premium until the end of the current billing period.
Common issues, solved
Barcode scanner not working
- Make sure your camera is clean and well lit
- Hold the phone steady a few inches from the barcode
- Restart the app if the camera stays black
Shared list not updating
- Check you have an internet connection
- Pull down on the list to force a refresh
- Make sure all members accepted the invite
Send us a message
Tell us what's going on and we'll get back to you within 24 hours.